Shipping
Delivery within South Africa: free on orders over R 700, otherwise R 50 flat per order. About 3 working days from your order.
Some rural and remote areas may take longer or may not be reachable by our courier. If we cannot deliver to your address, we will contact you before dispatch and refund your order in full.
Questions about your delivery? Email us at shopellabeauty@gmail.com.
Returns and refunds
Our collagen is a sealed consumable, so we cannot accept change of mind returns once an order has been dispatched. Every pouch is sealed before it leaves us, and that seal is how you can tell your order arrived as packed.
If your pouch arrives damaged, is not sealed, or is not what you ordered, let us know and we will look into it and make it right.
- Email us within 7 days of delivery at shopellabeauty@gmail.com.
- Include a photo of the pouch and your order number.
- We will review what you send and come back to you with what we can do.
If we cannot deliver to your address, we contact you before dispatch and refund your order in full.